Conversations
Every ingested call with its extracted facts. Click a row for the transcript, evidence spans, and validation trail.
CategoryBookingRescheduleTechnical issueBilling disputeRefund requestCancellationPolicy questionAvailability mismatch
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| Call | Date | Category | Agent | Region / campaign | Resolution | Flags | Conf. |
|---|---|---|---|---|---|---|---|
| call_4254 | 2026-06-24 | Refund request | Sofia Marchetti | Northeast · direct-mail | escalated | review | 0.90 |
| call_4252 | 2026-06-22 | Refund request | Dario Petrov | Northeast · referral | escalated | 0.88 | |
| call_4211 | 2026-06-17 | Refund request | Ryo Tanaka | Northeast · referral | escalated | 0.87 |
Showing 3 conversations (most recent first, capped at 60).