Conversations
Every ingested call with its extracted facts. Click a row for the transcript, evidence spans, and validation trail.
CategoryBookingRescheduleTechnical issueBilling disputeRefund requestCancellationPolicy questionAvailability mismatch
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| Call | Date | Category | Agent | Region / campaign | Resolution | Flags | Conf. |
|---|---|---|---|---|---|---|---|
| call_4302 | 2026-06-30 | Refund request | Dario Petrov | Midwest · direct-mail | escalated | 0.95 | |
| call_4256 | 2026-06-24 | Refund request | Dario Petrov | Northeast · direct-mail | resolved | 0.93 | |
| call_4254 | 2026-06-24 | Refund request | Sofia Marchetti | Northeast · direct-mail | escalated | review | 0.90 |
| call_4104 | 2026-05-27 | Refund request | Kwame Boateng | Northeast · direct-mail | resolved | 0.90 | |
| call_4102 | 2026-05-27 | Refund request | Maya Okonkwo | Southeast · direct-mail | resolved | 0.86 | |
| call_4068 | 2026-05-21 | Refund request | Nadia Aziz | Northeast · direct-mail | resolved | 0.87 |
Showing 6 conversations (most recent first, capped at 60).