Cancellation
2026-06-25 at 09:18 UTC · Priya Raman (tenure 26 mo) · Midwest · organic · Maintenance Plan · 6 min phone
Transcript
Raw source batch (R2)- Priyaturn 0
Thanks for calling Brightpath, this is Priya.
- Customerturn 1evidence: primary_intent
Hi, this is Grant Delacroix. I'd like to cancel my maintenance plan. With the new pricing it's just not worth it for us anymore.
- Priyaturn 2
I can help with that. Mind if I ask what changed?
- Customerturn 3evidence: objections.price
The plan went from $24 to $29 a month and we only used one tune-up last year.
- Priyaturn 4
That's fair. One option: the Basic tier stays at $19 with one annual tune-up and priority scheduling, if the price is the main issue.
- Customerturn 5
No, we've decided. Please just cancel it.
- Priyaturn 6
Before I process this: your plan is annual, so cancelling today has a $45 early-termination fee, and you'd lose the two remaining included tune-ups. Do you want me to proceed with that?
- Customerturn 7
A fee to stop paying you, unbelievable. Fine, do it.
- Priyaturn 8
It's processed. You'll get a final statement showing the $45 fee and the cancellation confirmation.
- Customerturn 9
Alright, bye.
Extracted facts
accepted- Primary intent
- Cancellation
- Secondary
- price objection, cancellation processed
- Sentiment
- neutral to frustrated
- Resolution
- resolved
- Escalation
- no
- Agent actions
- asked cancellation reason, offered downgrade, processed cancellation
- Objections
- price
- Next best action
- confirm final statement
- Confidence
- 0.91
- Model / prompt
- extractor-lm-v2 · extract@v2.3
Evidence spans
Every extracted claim must cite transcript turns. Cited turns are highlighted in the transcript.
- primary_intentturns 1
“Hi, this is Grant Delacroix. I'd like to cancel my maintenance plan. With the new pricing it's just not worth it for us anymore.”
- objections.priceturns 3
“The plan went from $24 to $29 a month and we only used one tune-up last year.”
Critic pass
- acceptcancellation_reason0.92
Claim is directly supported by the cited turns; quote matches transcript verbatim.
Pipeline trace
| Agent | Latency | Tokens | Cost |
|---|---|---|---|
| TranscriptNormalizer | 30ms | - | - |
| ConversationExtractor | 1209ms | 2161 | $0.0100 |
| EvidenceValidator | 650ms | 1634 | $0.0100 |
Trace tr_call_4248 · every agent run is persisted with model, prompt version, and cost.