Reschedule
2026-06-22 at 10:13 UTC · Lena Vasquez (tenure 44 mo) · West · direct-mail · HVAC Install · 3 min phone
Transcript
Raw source batch (R2)- Lenaturn 0
Brightpath Home Services, this is Lena.
- Customerturn 1evidence: primary_intent
Hi, I have a tune-up scheduled Friday morning but something came up at work. Can I move it? This is Beatriz Ferreira in Boise.
- Lenaturn 2
No problem. I have Monday 8 to 10, Tuesday 1 to 3, or the following Friday morning again.
- Customerturn 3
Tuesday 1 to 3 works.
- Lenaturn 4
Done, you're moved to Tuesday between 1 and 3, and the confirmation text just went out.
- Customerturn 5
Perfect, thanks. That was quick.
Extracted facts
accepted- Primary intent
- Reschedule
- Sentiment
- neutral to satisfied
- Resolution
- resolved
- Escalation
- no
- Agent actions
- offered slots, rescheduled, sent confirmation
- Next best action
- none
- Confidence
- 0.94
- Model / prompt
- extractor-lm-v2 · extract@v2.3
Evidence spans
Every extracted claim must cite transcript turns. Cited turns are highlighted in the transcript.
- primary_intentturns 1
“Hi, I have a tune-up scheduled Friday morning but something came up at work. Can I move it? This is Beatriz Ferreira in Boise.”
Pipeline trace
| Agent | Latency | Tokens | Cost |
|---|---|---|---|
| TranscriptNormalizer | 12ms | - | - |
| ConversationExtractor | 1796ms | 2465 | $0.0100 |
Trace tr_call_4237 · every agent run is persisted with model, prompt version, and cost.