Booking
2026-06-02 at 14:39 UTC · Lena Vasquez (tenure 44 mo) · Northeast · paid-search-national · HVAC Install · 7 min chat
Transcript
Raw source batch (R2)- Lenaturn 0
Thanks for calling Brightpath Home Services, this is Lena. How can I help you today?
- Customerturn 1evidence: primary_intent
Hi, I'm Marcus Whitfield in Providence. Our AC unit is about fifteen years old and I want a quote on a replacement.
- Lenaturn 2
Happy to help with that. Is the current unit still cooling, or has it stopped entirely?
- Customerturn 3
It still runs but the upstairs never gets below 78 in the afternoon, and our last two power bills were brutal.
- Lenaturn 4
We can send a comfort advisor for a free in-home assessment. For a two-story home in Providence a typical replacement lands between $6,800 and $9,400 installed.
- Customerturn 5
That's roughly what I expected. Do you have financing?
- Lenaturn 6
We do, 0% for 18 months on approved credit, and the assessment locks the quote for 30 days.
- Customerturn 7evidence: resolution_status
Let's book the assessment. Thursday afternoon works.
- Lenaturn 8evidence: resolution_status
You're all set for Thursday between 1 and 3. You'll get a text confirmation shortly.
- Customerturn 9
Great, thank you.
Extracted facts
accepted- Primary intent
- Booking
- Secondary
- pricing question, financing question
- Sentiment
- neutral to satisfied
- Resolution
- resolved
- Escalation
- no
- Agent actions
- quoted price range, offered financing, booked assessment
- Next best action
- confirm assessment
- Confidence
- 0.88
- Model / prompt
- extractor-lm-v2 · extract@v2.3
Evidence spans
Every extracted claim must cite transcript turns. Cited turns are highlighted in the transcript.
- primary_intentturns 1
“Hi, I'm Marcus Whitfield in Providence. Our AC unit is about fifteen years old and I want a quote on a replacement.”
- resolution_statusturns 7, 8
“Let's book the assessment. Thursday afternoon works.”
Pipeline trace
| Agent | Latency | Tokens | Cost |
|---|---|---|---|
| TranscriptNormalizer | 45ms | - | - |
| ConversationExtractorretried | 1520ms | 2022 | $0.0100 |
Trace tr_call_4112 · every agent run is persisted with model, prompt version, and cost.