Availability mismatch
2026-05-14 at 08:30 UTC · Jordan Ellis (tenure 14 mo) · Midwest · organic · HVAC Install · 5 min phone
Transcript
Raw source batch (R2)- Jordanturn 0
Brightpath Home Services, this is Jordan.
- Customerturn 1evidence: primary_intent
Hi, I clicked your ad that says same-day AC service in Toledo. My system died this morning and it's 92 degrees. How fast can someone be here?
- Jordanturn 2
I'm sorry, it's a rough week for that. Let me check the board for your area.
- Customerturn 3
The ad literally says same-day availability. That's the only reason I called you instead of the other company.
- Jordanturn 4evidence: primary_intent
I hear you. Right now the earliest technician visit in Toledo is 5 days out. Same-day is only for existing maintenance-plan members during peak season.
- Customerturn 5evidence: objections.misleading_ad
Nowhere on the ad does it say members only. That's really misleading.
- Jordanturn 6
You're right that the ad doesn't spell that out, and I'll flag it. What I can do is put you on the priority standby list in case a slot opens.
- Customerturn 7
No, I need someone today. I'll call someone else.
- Jordanturn 8
I understand. I'm sorry we couldn't help today, and I'm logging your feedback about the ad.
Extracted facts
accepted- Primary intent
- Availability mismatch
- Secondary
- book service, ad expectation gap
- Sentiment
- frustrated to angry
- Resolution
- unresolved
- Escalation
- no
- Agent actions
- checked availability, explained member policy, offered standby
- Objections
- misleading ad, wait time
- Next best action
- update ad copy review
- Confidence
- 0.89
- Model / prompt
- extractor-lm-v2 · extract@v2.3
Evidence spans
Every extracted claim must cite transcript turns. Cited turns are highlighted in the transcript.
- primary_intentturns 1, 4
“I hear you. Right now the earliest technician visit in Toledo is 5 days out. Same-day is only for existing maintenance-plan members during peak season.”
- objections.misleading_adturns 5
“Nowhere on the ad does it say members only. That's really misleading.”
Pipeline trace
| Agent | Latency | Tokens | Cost |
|---|---|---|---|
| TranscriptNormalizer | 17ms | - | - |
| ConversationExtractor | 2531ms | 2149 | $0.0100 |
Trace tr_call_4035 · every agent run is persisted with model, prompt version, and cost.